Terrible customer service by design. They figure you will give up and go away. Horrible company to deal with. They lie at every turn. I have been a customer for 16 years and am dropping direct tv asap. Would give a negative star if I could. I have never been on hold for less than 30 minutes for even a simple question. This is the worst company I have ever dealt with. So many issues that it would take a day to list them.
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