direct tv refuses to properly address a refund problem of $273.00 plus by constantly telling me that the refund has been processed and case is closed. But I never received the refund. They send me to Citibank who does not know what I am talking about. To even reach a live Citibank person, i need to enter a 16 digit number which i do not have.I cannot see any solution other than small claims court.Direct tv customer service is of no help at allmy account number was 24599212
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