Once you get into the automated hell, it is nearly impossible to get out. I think Charter is so looked down upon they need to hire someone in PR to help them out. Maybe a few specials might help!!!!A wonderful lady ended up on the phone in America and frankly she made up for the automation that I could not get rid of. She was articulate, professional and extremely knowledgeable.Pay more and you just might get pros like this delightful lady.
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