Both of my teenage daughters have had to use Asurion in the past 5 years (with no problems at ALL!) and I just had to use them for the first time this week. I called them and they sent a phone the very next day. It WAS a refurbished phone but at that point I didn't mind, I needed a phone. After having it for a few days, I discovered the camera wouldn't focus and I called them right away. They apologized and told me they would send me a brand new one right away. It was delivered early the next morning. I was very impressed with their professionalism and how quick they responded! I will definitely keep them for any future mishaps.
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