This missive is not to complain about AA but after reading comments by other passengers on other flights, AA, no doubt, needs to improve the passenger flying experience,On April 30th, my husband flew from Philadelphia to Provenciales in the Turks and Caicos. The two flight attendants were personable and professional. They should be commended for the way they treated all of the passengers, I don't know their surnames but they are Lorna and Precious. American Airlines should have these women train all flight attendants on customer service and relationships. A special shout out to Precious and Lorna.
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